Connection error from the mobile app (Android)

If the Android app shows a connection error, the issue is usually caused by network restrictions on the device.

What to check

If the app cannot contact the servers, check whether a firewall, antivirus, private DNS, or another app on the device is blocking the connection to the platform domain.

1. If your device is connected through Wi-Fi, switch to mobile data. This helps rule out a firewall or company network issue. If it still does not work, continue with the next step.

2. Confirm that private DNS is not configured on the device. The path may vary by Android model, but it is usually under Settings > Connection.